By Dan Lesniak · March 9, 2026

👀How AI Is Quietly Changing the Agent Business Model

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Let’s talk about something most team leaders are quietly worried about — but not saying out loud.

Zillow Flex.

On the surface, it looks like a lead program.

Zillow sends you the opportunity.
Your team closes the deal.
Everyone gets paid.

But if you zoom out and look at the structure… something interesting appears.

Zillow is building a system where:

  • They control the consumer

  • They control the lead flow

  • They control the referral fee

  • They control the technology

  • They control the relationship with the agent closing the deal

And if you’re a team leader, you need to ask a serious question:

What happens when Zillow no longer needs you in the middle?

Because if history tells us anything in real estate…

Platforms always move closer to the agent.

You don’t want to miss this: If you’re enjoying Power House Talk, we’ve put together a special way to say thank you. Leave us a 5-star review on Apple Podcasts and a rating on Spotify, and we’ll promote you to our international real estate audience. Full details on how to get your personal shout-out and free promotion are at the end of this email.

Follow the Money

Let’s break down the economics of Zillow Flex.

When a Flex deal closes, the commission is divided between multiple layers:

  • Zillow referral fee (often 30–40%)

  • Brokerage split

  • Team leader split

  • Agent split

By the time the agent who actually did the work gets paid, the pie has been sliced multiple times.

From Zillow’s perspective, that’s inefficient.

From their perspective, the obvious move is simple:

Remove layers.

If Zillow can work directly with agents instead of teams…

They increase control and profit.

That’s not conspiracy thinking.

That’s basic platform economics.

The Regulatory Pressure Zillow Is Facing

There’s another factor most agents aren’t paying attention to.

Zillow makes a lot of money from ancillary services.

Mortgage.

Title.

Closing services.

But those revenue streams are facing increasing scrutiny and regulatory pressure.

Lawsuits and regulatory complaints are questioning whether those bundled services create conflicts of interest.

If those revenue channels shrink…

Zillow will need to replace that income somewhere else.

And the easiest place to do that?

The transaction itself.

Which means:

More control over agents.

More control over referrals.

More control over commissions.

And Guess What… It’s Already Happening

If you think Zillow would never bypass the team leader…

Guess again.

There are already reports in multiple markets of Zillow approaching agents directly.

Not the team leader.

The agent.

Why?

Because from Zillow’s perspective, the agent is the operator.

The person who actually converts the lead.

The person who closes the deal.

If Zillow can connect directly with them, the middle layer disappears.

Which leads to a tough but important truth:

Team leaders — don’t build your business on land you don’t own.

Because eventually, the landlord changes the rules.

Screenshot that.

The Hidden Risk of Flex Teams

Let’s walk through a real scenario.

You build a successful Zillow Flex team.

You recruit agents.

You train them.

You build systems.

You create culture.

Then one day Zillow says to those agents:

“You’re already closing Flex deals. Why not partner directly with us?”

What happens?

Some agents stay loyal.

Some leave.

And suddenly your lead pipeline — the thing that fueled your growth — isn’t yours anymore.

It belongs to Zillow.

That’s the structural risk most teams ignore.

They think they’re building a business.

But they’re actually renting their lead source.

The Smart Team Leader Strategy

Let’s be clear.

This is not an anti-Zillow rant.

Zillow can be a great supplemental lead source.

But it should never be the foundation of your business.

Smart team leaders diversify their lead generation across three buckets:

1. Owned Leads

These are leads you control.

Examples:

  • Past clients

  • Sphere of influence

  • Organic social media

  • Google SEO

  • YouTube content

  • Community relationships

You own the relationship.

No one can turn the faucet off.

2. Repeatable Prospecting

These are leads created through daily activity.

Examples:

  • Circle prospecting

  • Expired listings

  • FSBOs

  • Geographic farming

  • Referral networking

These systems produce leads consistently — without relying on platforms.

3. Supplemental Platforms

This is where Zillow belongs.

Other examples:

These are boosters, not foundations.

The moment a platform becomes your entire pipeline, you’re vulnerable.

If You’re Running a Team, Do This Now

Team leaders need to audit their business honestly.

Ask yourself:

  • What percentage of our closings come from Zillow?

  • What happens if that lead source disappears tomorrow?

  • Are our agents building their own databases?

  • Do we have a repeatable outbound prospecting system?

If the answer is uncomfortable, good.

Discomfort reveals the next level of growth.

Scripts to Re-Anchor Your Team

One of the best ways to protect your team is to shift agent focus toward database ownership.

Use scripts like these.

Past Client Referral Script

“Hey [Name], quick question — who do you know that might be thinking about buying or selling this year? I’m trying to help three more families before summer.”

Database Re-Engagement

“Hey [Name], we worked together a while ago and I realized I haven’t checked in recently. If you were moving again, where would you go?”

Listing Prospecting

“I’m calling because two homes in your neighborhood just went pending. That usually triggers a few more sellers to start thinking about moving. Have you thought about it at all?”

The point is simple:

The more conversations your team controls, the less dependent they are on platforms.

Action Checklist for Team Leaders

Do this this week:

  • ☐ Audit where every closing in the last 12 months came from

  • ☐ Calculate your Zillow dependency percentage

  • ☐ Implement daily prospecting for agents (minimum 2 hours)

  • ☐ Train your team on database follow-up scripts

  • ☐ Build at least one owned lead source (YouTube, farming, events)

  • ☐ Make platform leads supplemental, not foundational

If you do this, your team becomes anti-fragile.

If you don’t…

You’re betting your entire business on someone else’s algorithm.

Final Thought

Zillow is a powerful company.

They’re smart.

They’re strategic.

And they will always optimize for their own growth.

That’s not evil.

That’s business.

But as a team leader, you need to remember this:

Platforms build empires.

Agents build independence.

And the strongest teams never forget which one they’re working toward.

Ready for a Broker Upgrade?

If you’re still at a brokerage that limits your income, your freedom, or your future… you already know the truth:

It’s time to upgrade.

Here are your 2 proven paths to partnering with me at eXp Realty:

1) You’re ready to move now
Stop overthinking it. Text me and I’ll help you make the move clean and fast:
📲 Text: Dan Lesniak — 703-638-4393

2) You’re still “researching”
Good. Do it the right way.
Go here, watch the 3 short videos, then review the $40,000+ in added benefits you get when you choose me as your sponsor: 🌐 https://whylibertas.com/Dan

Pick Option 1 or Option 2 — but don’t sit in the middle.
Take action today. Let’s go.

— Dan Lesniak
Host, Power House Talk

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